ebay feedback

There is something that started off as slightly annoying, but has now become quite infuriating and frustrating.. people who don’t bother leaving feedback on ebay.

It may seem quite trivial and that I’m making a fuss about nothing, but take a look around the ‘net and see just how many people are feeling the same way.

Originally the idea of feedback was so that any potential buyer/seller could get a rough idea of how reliable, honest, trustworthy & such a person was before trading with them. This worked reasonably well, but gradually it all changed to a waiting game. My opinion of the way it should work is that when a transaction is completed… that is, when an auction has finished, or a BIN has been finalised and the seller has received payment, regardless of anything else the buyer has completed their end of the deal. I believe that that is the point where the seller should leave feedback. If I paid promptly then that is all I can do and the next step is down to the seller.
There have always been some sellers who wait & see what feedback the buyer leaves before deciding what to leave themselves. This is wrong of course. The buyer’s feedback should not be based on whether they left good or bad feedback for the seller. The whole point of the system is to try and encourage people to trade properly, without messing each other about and maintain some standard of quality. It is down to the buyer to pay promptly and the seller to accurately & honestly describe the item, ship promptly with adequate packaging and give some kind of reassurance that they will deal with any problems that may arise. That’s not really that difficult and if adhered to, the system works quite well.

One day, not a million years ago, ebay decided to change the system so that sellers could not leave negative feedback. I realise this is a bit weird and doesn’t make the seller feel very happy, but I think the idea was that it would help to stop this growing tendency for sellers to wait to see what they get before they decide what to leave. After all, the only responsibility the buyer has is to pay and if they don’t pay then the seller doesn’t ship the item until they do. It should also encourage sellers to make sure that they are honest with their descriptions and prompt with their shipping, but it hasn’t really helped. In fact it has a new element to it now that didn’t exist before the change.
I recently had to contact a seller and ask them if they could leave feedback for me. The response wasn’t what I expected.

Me (Buyer):
“Dear XXXXXXX,

Hi again, I recently reminded you about feedback for the item & still haven’t received any. I wondered if you were on holiday or something, but see your recent sales so that’s not the case.
Anyway, I paid immediately after I clicked the buy button. I also left positive for you…. so it would be appreciated if you could reciprocate.

Thanks.
Regards”

Them (Seller):
Dear XXXXXXX,

feedback is one sided i can only leave positive so why would i rush to do it .ill do it when i can spare the time not when u think i should . if it cant be done then its probly coz i have to reply to stupid questions like this taking upmy timeso i hav eno time to do things of no importance like feedback”

 

Nice huh?
Well needless to say I wont be ordering anything from that bloke again. So in this case his attitude says a lot more about him than his feedback. This is the reason why feedback is important. He asked why he would rush to do it, suggested my request was a stupid question that wasted his time. This is a trader? This is someone that relies on people with stupid questions to put food on his table.
I replied to him with the reasons feedback exists and why it is important, more so to him as a seller than to me a buyer and  that thanks to his attitude he has lost a potential return customer and also gained some bad publicity by word of mouth (a very powerful tool) and such things as this very blog.

So there you have it. The way it works on ebay now is that if you buy an item and pay for it immediately… if you don’t see any feedback for that item within a few days then it’s likely that you either wont receive any at all or they’ll wait until you leave some. Even though they (sellers) can’t leave negative for you, they wont leave any until you do. Tit-for-tat.
So in light of this, I now refuse to leave feedback for a seller until they leave it for me. Tit-for-tat. It seems only fair. After all, I paid & completed my side of the transaction. It’s not the best way to deal with it, but what else can you do? I wont help a seller gain reputation if they can’t be bothered to take a couple of seconds to type a few words to help me. They have more to lose than I do… a point they seem to miss.

Facebook – They make it up as they go

I’ve had a facebook account for some time now and have on many occasions joined different groups & pages for different reasons. One of the main types of group I follow is pages that allow you space to sell things.
There is a particular group that covers various different regions to allow people from various places to advertise in their area and/or other areas. I joined around 10 of the regions close to me (including my own of course) so that I had a nice wide area to offer my items for sale.
The way these work is basically you upload a photo of the item you want to sell and add a little text to it (how great it is, how old it is, size, price etc) and publish it. Once published it should be visible on your wall and on the wall of the ‘For sale’ page that you post to.
On each different page for each region there is the option to upload a photo and share it with that page. However, to save a lot of time & hassle many people create a ‘For sale’ folder on their own facebook profile and simply drop the link to whatever it is they’re selling in whatever group they want to advertise it.
I did this successfully on several occasions, dropping the link to various items in anything up to 10 pages/groups at a time with no problem whatsoever… Until, one day recently.
On this particular day I did exactly the same thing, but actually dropped the link in fewer places than usual. 5 to be exact. When I tried to put another one into another page I had a message pop up telling me that it looks like I’m spamming and I have been banned from posting on walls for 15 days. Nice huh?

I tried to contact a human at facebook help centre, but that was, on reflection, a really stupid waste of time. Of course I didn’t get a reply. Oh I had the email telling me that they had received my message and that while they couldn’t always respond to each individual case, they would look at it. Well thanks for that.
So anyway I left it at that & logged out.

Next day I log into facebook and have actually forgotten that I was banned from posting on walls. I looked at a few of the humour pages that I have subscribed to and even managed to comment on a few of them. Then, all of a sudden, facebook remembers that I’m not supposed to be doing that & throws a message up saying something like “Hey, you can’t do that, we told you before that you are restricted from doing this because of your previous spammy & irrelevant posts”. WHAT? Spammy & irrelevant? Cheeky bleepers.

Well I decided that if I was being punished for using the features of the site & being prevented from socializing on a social network site that I wasn’t going to stand for it. So I sat down.

I decided to abandon that account and start a new one, which is what I did.
The only problem with that is that I have to now start building my profile & pages up again. Adding new photo’s & such and also making sure that any other applications/sites/etc that are linked to facebook are linked to the new account.

This is partly the reason for this blog entry. I want to make sure that I am linked properly here to the new account. If I’m not then this will have been a monumental waste of time. Wish me luck.

Inconsiderate people – Part 1

I was originally going to just title this ‘Inconsiderate people’, but I realised that I will most likely be needing that title again in the future, so added ‘part 1’.

My Son works as a KP in a hotel and his shifts change regularly, but generally once they are up on the board they are set. Just recently however the company has been playing this new game called ‘let’s change the rota at random & not tell anyone until it’s too late for them to do anything about it’.
This happened one time a little while ago and now again today.

He had booked a CBT course (that’s compulsory basic training for a motorcycle, for anyone who doesn’t know) with a local school and they managed to fit him in on Monday morning and said that he should be finished by 2:30pm.. which would leave him 30 minutes to get to work from the training centre. That would be pretty close, but we could do it. So it was all set, booked in, £25 deposit paid and all good to go.  Ah, but no, people got in the way. People again, those hideous creatures that always have to be flexing their muscles & messing with other people just because they can.

He got into work today (Sunday) and discovered that the rota had been changed and he is now on an early on Monday morning. They didn’t have the decency to ring him & tell him about it. Just waiting until he turned up at work this morning and found out for himself. Of course the rider training centre isn’t open on a Sunday and he is meant to be starting at 8:30am tomorrow. So he will have to ring them and leave a message on their answering machine that he can’t make it. There goes the £25 deposit.

Are companies allowed to do this sort of thing? Surely if you have been given work times a week in advance then they shouldn’t be allowed to just change them at random like that. Of course I know the answer to this already. Companies can do whatever they want. It’s a case of ‘Well if you don’t like being treated like shit you can always leave, there are plenty of other people waiting to take your place.’ So there it is. That’s why there is no loyalty to employers any more. they would rather get rid of someone who is a good worker and who knows the job and get in a completely new person who they will have to train up, rather than have a bit of common decency.

How is anyone supposed to make plans and organise their lives when bosses can just do this sort of thing?

I’m sure everyone has been in similar or worse situations at work and as I say, I know the reason why it is like it is, but I don’t think it should be. Yes there are loads of people out of work, but if everyone stood up for themselves and had any self-pride or dignity left & refused to be treated like something worthless, the employers would have to change their attitude or the country would come to a standstill. Again, of course I know this will never happen, but in an ideal world…

Debt repayments refused

Capital One Bank. Anyone heard of them? Of course you have, many of you will no doubt have had dealings with them too.

Well about 3 years ago, maybe a little less, I applied for a credit card from them. I got it and all was fine while I was spending on it, of course.

At the time I was working & earning reasonable wages, so I decided to take out a payment protection insurance so that in the event of my becoming ill & being off work, or should I happen to lose my job I would be covered. That was what i was told anyway.

A couple of years later I did have to leave work due to a back problem. The problem was quite bad, but despite that I tried to keep working. While I could not do the job I was doing when I took the credit card I took another job that I thought would be less strain on the back. This turned out not to be the case, but at least I tried.

So anyway, I got a bit behind with payments and Capital One reminded me that I had the insurance and suggested that I get in touch with Axa to make a claim. Well, what they actually said was “To see if I was eligible to make a claim”. This was the first warning to me that something was not entirely as it should be. I was told nothing of the possibility that I might not be eligible to make a claim when they sold me the insurance. So I got in touch with Axa and had to go through a whole series of forms that had to be filled in by my doctor & I had to send them wage slips  & such. This went on for a month or more and it turns out that because I was not actually registered as unfit for work by my doctor for a certain amount of time continuously (my own fault for taking another job I guess), I was not eligible so they closed the claim.

This means that although I had been paying £5 a month for a few years into the insurance plan, I could not claim it back now that I needed it. So my first thought (well my first thought was actually ‘what a rip-off’) was that they could take all the £5 I had paid over that time and take that off my balance. No such luck. Capital One said I needed to take that up with Axa and Axa said I needed to take it up with Capital One. See where this is going right?

Capital One phoned me up almost every day telling me that I needed to pay the balance or I would get more charges. Being unemployed I could not pay the balance and I told them so. The charges kept going on and eventually the charges put me over my agreed credit limit. So I get charged for that too. Let’s remember here that I did not spend over my limit, it was their charges that put me over. No amount of explaining on the phone would make a difference. Aside from the fact that they mostly couldn’t speak very good English, they have to stick to this rehearsed speech that they are obviously taught & told to stick to.

Eventually they get the message that I am unemployed and cannot afford to pay the amount and they tell me that it will be passed to a collection agency. Well i thought that’s OK, I will make them an offer of what I can reasonably afford to pay and at least the interest & charges will stop. When I spoke to the collection agency they tell me that Capital One wants the entire amount in one go. Ha. Funny. I explain to them that I am unemployed and that it is impossible for me to pay that. I also explain that if I could afford to do that I wouldn’t have been passed to the agency in the first place as I would have been able to pay Capital One. This makes no difference of course. They tell me that Capital One wants at least 5% of the total balance per month as a minimum payment. This would be around £45 a month. I told them I could not possibly afford that on unemployment benefit and made them an offer of £25 a month. The told me they cannot accept this and they would have to hand the whole deal back to Capital One to take whatever course of action they decide.

S now I am waiting to hear from Capital One again to see what they have decided. I have never heard of a collection agency refusing to accept a reasonable payment. I believe £25 a month to be a reasonable payment from someone who is unemployed. I would still like to know what happens to all the £5 I paid every month into the insurance plan. Do they just get to keep that?  Is that legal? probably.

Time & time again I see examples like this and then I hear & read that the best course of action when you are in debt & can’t afford to pay is to get in touch with the people you owe and explain your situation(which I have), offer to make a payment that you can realistically afford to stick to (which I have) and that they would rather sort this out with you than go through legal proceedings. This just does not seem to be the case.

I will update this when I have more to say.

Nightmare on ISP Street

Nightmare on ISP Street

Yes I’m still alive..

I wasn’t sure which blog category to put this into. It could fit into a couple or I could create a new one called ‘What a bunch of idiots who half of which don’t know what the other half is doing and in this day and age of technology have to make customers wait about a month to get reconnected because of crazy MAC codes and ridiculous wait times when it should be a simple case of pressing a button’.. but that is just way too long for a blog title.

So here’s the deal..

I had a phone call from another ISP (competitor) offering me the deal of the century. They claimed they could offer me the same service as I was already getting for nearly half the price.. WOW. How could I say no? I wish I had.

So I decided to take them up on their incredible offer.

I was informed that I would need to get a MAC (Migration Authorisation Code) code from my current service provider and once I had this to ring them (the new service providers) and give them the code.
I rang my provider and asked for the code, and after several minutes of having to explain why I wanted to leave them, they finally confirmed that they would get the code sent to me in the mail (snail mail). They said this could take between 7 and 10 days to arrive. *Gasp* 7 – 10 days without internet access, how would I survive?

After about 5 days I received the code and quickly (very quickly) rang the new providers to give them the code.
When I eventually got through to the right department I gave them the code and asked them to confirm that I had done all that was necessary to swap to their service. I also asked them to confirm what I would be getting for the money. I was originally told that I would get the same service as I was already getting from my current ISP.

That is unlimited free phone calls (24/7), unlimited/unrestricted broadband (up to 8Mb speed) and line rental. The voice on the other end of the line said “No, that’s not what I have here”. They informed me that I would get a restricted broadband service (something like 40Gb, but even so, still not unrestricted). They said I would need to get onto BT (British Telecom – which incidentally is based in India, very British eh?) and become their customer and remain so for a minimum of 7 days before they could request control of my line. They also informed me that there is a broadband setup fee of £40 (which I was also not told about).
When I finally caught my breath I asked them what the cost would be for unrestricted broadband and it turned out to be the same as I was already paying my current provider. It did mean that I would also have to pay BT separately for the line rental.
So it turns out I was lied to about the deal initially, not told of the broadband setup fee, would ultimately be paying the same as I already was and would have to be paying two separate companies for the same service I currently received from one.

I decided to change my mind. You’d think that would be easy enough right? Surely it’s my right to do so? I changed my mind there & then on the phone. I did not wait & have to ring them back or anything, so what was the problem?
The problem was that despite saying I had changed my mind the new company decided to initiate my MAC code anyway. Maybe they thought I wouldn’t notice or something, so desperate were they to have my custom.

I rang my original provider back and told them the whole tale. They told me that as long as the other company had cancelled the MAC code and everything then my service should remain as normal. Great. 🙂

No, not great at all.

Next day my internet service stops and nothing I do will make it work. I even reset the router and entered all my details again. I rang tech support at 0.50 per minute (or whatever the ripoff charge is these days) and clocked up a good £10 call I’m sure, all to no avail. They had no idea why I had no service. they said that as far as they could see all was well their end and I should have service.
But I didn’t, and no amount of screaming down the phone or sobbing silently into my cold coffee could change that.

I rang the new company back and asked them to confirm that they had cancelled the service, to which they assured me they had.

Hmm.. something strange going on I thought.

Anyway, to cut a long and frustrating story short[er], it turns out that the new company had in fact cancelled my service, but not the MAC code that they shouldn’t have initiated in the first place.

I was a little annoyed to say the least.

I rang the new company again so I could rant & rave down the phone at them and eventually they told me I would need a new MAC code from them to give back to my original provider. OMG.
They said they would create the code (which would take up to 48 hours) and get it in the mail (snail mail again) to me, which could, of course, take up to 7 – 10 days. *Gasp* That’s like over 2 weeks now. Withdrawal symptoms setting firmly in I muttered something like “Hmm, OK, but hurry up”.

Around a week later the code arives and I get back onto my original supplier (once again, very quickly) and ask them how long before I would be connected.
They said that it could be anything up to 14 days. WHAT? ANOTHER 2 WEEKS? ARE YOU SERIOUS?
What could I do but wait? So I waited.

Finally I get a letter telling me my ‘Go live’ date, which happened to be almost another week from the day I received the letter.

The day finally arrived and here I am. At last.

One thing I forgot to mention was that when I rang BT to swear.. I mean talk to them about it all they offered me their own package deal. They said they could re-acquire my line that day. I was so excited, I thought why not? They can get me online today.

But guess what? yep, it was another lie. They could re-acquire the line for sure, but they still couldn’t connect me for 2 weeks because of this stupid MAC code business. Also their deal was less for more. Less service for more money. I didn’t want to complicate things further so I politely declined. Yeah right.

Well I’m back. It’s so nice to be back. I felt like I’d had a limb or two removed.
I should have known better, I went against all my instincts (something I very rarely do) in the hope of a cheaper deal. All that to save a few pounds.

It has taught me, or more accurately reinforced something that I already knew but chose to ignore. Two things in fact..

Better the Devil you know, and, If something seems too good to be true, it probably is.

Just for the record, and because they lied to me, I have decided to name the new company I almost changed to so others can be aware of some of the tactics these companies employ to gain customers.
I don’t feel bad about naming them and neither am I scared of legal proceedings against me, for I believe that if they wish to take me to court for this naming here then they will have to produce recordings of the phone conversations between me and them and that alone will prove that I am telling the truth and not just out to discredit their good name *Choke* for no reason.
I have been without a connection for around a month thanks to them and their deceit and dragging their heels as far as releasing my line again (which they should not have taken over in the first place) goes.

The company that I would not personally recommend is Sky.

Thanks for reading.

Annual £10 Smoking license. Are they having a laugh?

I couldn’t believe it when I first saw the news stating that a Government health adviser has called for an annual £10 smoking license. I thought April 1st had come round early.

Click here to read the news article.

It makes me laugh how they assume that the majority of the general public are so stupid they wont question things like “Forcing smokers to apply for a £10 permit to buy cigarettes could help people to quit”.
So they’re trying to say that the £10 is nothing to do with milking smokers for a bit more money, but rather it’s for our health, our own good. I’m so glad that the government feel it is their duty to look out for me. I mean after all, they know what’s good for me better than I do, right? How thoughtful of them to think up this brilliant idea of charging me £10 more for the privilege of smoking. If I stop smoking in the future then I will be sure to thank them for their help and consideration of my health.

I wonder then, when this new smoking license actually becomes reality, will the cigarettes themselves be cheaper? I mean we already pay more tax on tobacco than almost any other country in the world.
No, of course not. I know the answer to my own question already. The £10 license fee will be on top of the current heavily taxed cost of tobacco. It wouldn’t work otherwise would it? Remember, it’s for our own good. It could help us to quit.
What about those who don’t particularly want to quit? They will still be subject to the fee.

The reality of it is that it has nothing to do with helping people quit. If someone wants to quit then they would do it. There are already enough patches, gums, pills & potions on the market to help people quit. Making it harder for people to afford to smoke isn’t really the best way to help someone quit in my opinion.
Their policy is that if we want to continue to smoke then we will have to pay whatever ridiculous charges they can dream up. Then in the face of it all they can fall back on the old ‘Well it’s for your own good’.

Allow me the indulgence of a quick rough calculation regarding how much money there is in tobacco. I must stress that this is very rough, but it makes the point adequately.

I will work with the UK alone.

UK population = approx 60 million (probably more)
Minus half that figure who are children (rough)
= 30 million population
Minus half that are non smokers (despite the claims, smokers are not in the minority, but for the purpose of this calculation we will assume half)
=15 million smoking population

1 packet of cigarettes is approximately £5 per packet.
If we assume that each smoker only smokes one packet a day.. (many people smoke more)
= £5 x 15 million
= £75 million a day.

Read it again… Seventy five million pounds a day. Most of which is tax.

And they have the cheek to treat us like dirt, like lepers or something unclean, refuse medical treatment to smokers etc.

Wanting to stop smoking and being forced to stop smoking are two completely different things.
What do they think is going to happen? Have they considered that people might just be getting a little fed up with all this constant bombardment of their rights? They obviously think that everyone is just going to accept what they do and keep on accepting it no matter how ridiculous it gets.
Surely I’m not the only one who can see how this might go. Have they considered the possibility that the tobacco trade will simply go underground?

That leads me nicely on to the next thing that I wanted to mention that is related to this subject.

WHO (World Health Organisation) wants treaty on illegal tobacco trade by 2010.

Click here to read the article.

Well isn’t that a bit of a problem? In one breath they want to force smokers to pay £10 for a license to smoke and in the next breath they state that they want to clamp down on illegal tobacco trade. Anyone see a problem with this?

The way I see it, if they are already realising that many people buy tobacco ‘illegally’ (and by illegally I assume they mean those people who buy from abroad and don’t pay the UK duty, which, as it always is in reality, the main problem, the money), how do they possibly think that by introducing a £10 fee to smoke is going to help this? Surely it is going to increase the problem.
Smokers who already pay an extortionate amount of tax on their cigarettes have been victimised over and over. Most recently the blanket ban on smoking in public places that serve food. That includes, pubs, restaurants, most workplaces now don’t allow it. This is still not enough for the anti groups. They now complain about all the people smoking outside the pubs and such and the subsequent cigarette butts scattered about outside. What do they expect? Do they really think that everyone is suddenly going to stop smoking just because they don’t like it? They had their little victory, but as is often the case that isn’t good enough. They will now push and push until they do remove other people’s rights completely. Well it’s time they shut up, people are fed up with being victimised and made to feel like lepers. Already one person’s rights have been removed to satisfy another’s, they should be happy with that and let it be.

The thing about this particular article that really annoys me (and again we see the same thing in so many cases) is the part where they say “The illicit tobacco trade is estimated to make up approximately 10 percent of global tobacco sales and costs governments between 40 and 50 billion dollars (27-34 billion euros) every year.”
That is absolute rubbish. It does not cost the government anything. Once again, the reality is that they lose the opportunity to make that amount of money. They cannot lose something they don’t already have. That is the amount of money they would make if everyone accepted their constant barrage of new rules & laws without question. When a good portion of the population don’t accept it and choose an alternative, they merely deny the government the chance to make that extra money. Basically an estimated revenue is affected by ‘illegal’ activities such as this ‘illicit trade of tobacco’. As usual they conveniently make laws to protect their rip-off tactics. So we have to pay them whatever they ask, for whatever reason they can dream up or we are deemed criminals.

National Lottery Website

Euro millions £95m

Lotto website.


I couldn’t get out of the house in time to buy a ticket for Euromillions which has a jackpot tonight (8th Feb 2008) of 95 million GBP, so I decided to buy my tickets online from the National Lottery website (which is the reason I decided to register with the site in the first place as I might not always be able to get out to buy a ticket).

When I tried to log in to the website I was presented with a message that said there seems to be a problem with the requested operation.

I persevered and eventually managed to get to the login page and entered my details. I was then presented with another error page.


I tried several times and actually managed to log in at one point. I was then told that my funds were below the required minimum and I would need to add funds. I clicked the button to add funds and enetered the amount and submitted it. Then I get yet another error message.

I tried again, this time I was told that my session has timed out and I needed to log in again.


Yes you guessed it, I couldn’t. 15 minutes I sat trying to log in to my account and still didn’t get anywhere.


“Service will be resumed shortly” they say on the website. When? After the draw most likely. Lot of good that will be.


I think this is disgusting that a company with as much money as they have cannot have a website capable of dealing with the amount of traffic that most people would expect from such a site.


Isn’t it obvious that by the nature of the website that a lot of people will be trying to access it on nights where the jackpot is very high? Isn’t that what the site is for?


So it looks as though many people will not even have the slim chance of wining this large amount of money because of the poorly set up website that should be able to cope easily with this amount of traffic.


If a company running a national lottery (or European lottery) cannot cope with the fact that most people in the country/countries will likely be trying to accessing the site at any given time then maybe they should upgrade their servers and or software or whatever the problem is, or failing that maybe they should consider a different business.


It is completely out of order and a major let down for everyone who relies on the site for the purchase of their tickets.
These people have no chance now of winning this large Jackpot.


I would imagine that many people will now put much less faith in the national lottery website.


And rightly so.
It is certainly true of me. I have little time for them now. A potentially life altering amount of money has been denied by their poorly organised system.


Are these people just content to keep grabbing the money as it rolls in? Well it would seem so wouldn’t it?
Why are they not prepared for this, they knew it was a rollover, they know it can only roll over 3 times and they know that when it’s a rollover that more people buy more tickets. So why has this come as such a surprise to them?


I am not a fan of the ‘sue them’ brigade or this age of litigation we currently live in, but in cases like this I think the company should be sued. They need to realise that they have commitments that they should uphold when they went into business.


Poorly organised and shoddy and wholly unfair for a very large amount of people.


I hope several people do sue them, I bet they wouldn’t make the same lame mistake again in a hurry.


For my part, if I don’t manage to get a ticket for this draw because of their poor management and lame excuses, I will never use the website again. I will consider not playing and will do what I can to discourage others.


Yeah right. The only thing that is likely to happen from those things I mentioned is that I wont use the website again, but even that is not likely to last long.
They know this, smug gits. They know that there is nothing people can do and if we decide to not play then we just make it easier for those who do play and it’s our own throats we cut.


It’s a common attitude these days, same as it is with employers and most other businesses around this country particularly.


Eventually, with 30 minutes left before the draw I get into the system and add my funds.
Huzzah.

They accepted my fund transfer of 10GBP into their account from my bank. I went to the relevant game and chose my draws. I submit the draws and the system stops again. I’m then signed out and when I try to sign in again the system is back to it’s former crap self.


Quick enough to take my money though eh? Sorted the site out specially for that.


I intend to try and transfer the funds back to my bank now. I am fully expecting them to say it can’t be done. No doubt the funds can only be transferred into the Lotto account.
They will likely say that I should use the funds to play other games.
The thing is, I don’t want to play other games, I wanted to play that game.


Now if some kind person could pick my rattle up and throw it back in the pram I would be most grateful. 🙂